Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Comfy Men Underwear collects, uses, and discloses your personal information when you visit, use, or make a purchase through our store.

Comfy Men Underwear operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Comfy Men Underwear is powered by Shopline, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact details — including your name, address, billing address, shipping address, phone number, and email address.
• Financial information — including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information — including your username, password, security questions, preferences, and settings.
• Transaction information — including the items you view, add to your cart, wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• Communications with us — including information you include when sending a customer support inquiry or contacting us through any channel.
• Device information — including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information — including details regarding your interaction with the Services, including how and when you navigate or use our website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services — from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties — in connection with our business operations and marketing activities.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services — We use your personal information to process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a personalized shopping experience.
• Marketing and Advertising — We use your personal information to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you relevant online advertisements.
• Security and Fraud Prevention — We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding possible fraudulent or malicious activity.
• Communicating with You — We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
• Legal Reasons — We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you based on your online activity and shopping preferences.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, or to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you share on third-party social networking platforms may also be viewable by other users without limitation as to its use by us or by a third party.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:

• Right to Access / Know — You may have a right to request access to personal information that we hold about you.
• Right to Delete — You may have a right to request that we delete personal information we maintain about you.
• Right to Correct — You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability — You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences — You may opt out of promotional emails at any time by using the unsubscribe option in our emails. We may still send non-promotional emails related to your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests. You may also designate an authorized agent to make requests on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please reach out to us:

Email: info@comfymenunderwear.com

Phone: +1 647 921 7321

Business Address: 7391 Pacific Cir, Mississauga, ON L5T 2A4, Canada

We will respond to your inquiry within 24 hours of receiving it, Monday to Friday.