Refund Policy

30 Days Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

At Comfy Men Underwear, we want you to shop with confidence. We offer a simple and hassle-free return policy when the following conditions are met:

• The return or refund request is submitted within 30 days from the date of delivery.
• The product was purchased directly from our official website (https://comfymenunderwear.com/).
• The customer has used the product only in accordance with the care and usage instructions provided on our website or packaging.
• The item must be unused, undamaged, and in its original condition.
• All original packaging, including accessories, tags, or inserts, must be included with the return.
• A valid proof of purchase, such as your order confirmation email or packing slip, must be provided.

Procedure for Returns

To start a return, please contact us at info@comfymenunderwear.com. Our team will provide you with a return form along with detailed instructions on how and where to send your package.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We don’t offer direct exchanges at this time. If you’d like a different item, please return the one you have for a refund. Once your return is approved and processed, you can place a new order for the item you want.

Return Shipping Costs

• If you received a wrong or damaged product, the return shipping costs will be covered by us.
• For your protection, we strongly recommend using a trackable shipping service to ensure your return is safely received.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions or concerns regarding our Return and Refund policy, please feel free to contact our customer support team at 

Business Name: Comfy Men Underwear
Phone Number: +1 949-356-6493
Address: 11010 Juniper Ave, Fontana, CA 92337, USA
Email: info@comfymenunderwear.com 
Customer Support: Monday through Friday, 9 AM – 6 PM (EST)
Response Time: We'll respond to your email within 24 hours of receiving it, Monday to Friday.

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We are dedicated to supporting you and ensuring that your shopping experience with Comfy Men Underwear is both pleasurable and effortless.

Thank you for selecting Comfy Men Underwear, and we eagerly anticipate the opportunity to provide you with our comfortable and stylish products, helping you feel confident and fabulous!